Privacy Policy
Last updated: 29 October 2026
This Privacy Policy describes how personal data is collected, used, and protected when you visit or interact with this website. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
East of England Drainage Services Ltd is the operator of this website and the data controller responsible for determining how and why your personal data is processed. If you have any questions about this policy or how your data is handled, you can contact us using the details below.
2. How We Collect Your Information
We may collect personal information when you fill out forms on the website, engage with us via email or social media, make a booking (where applicable), or access the site. Optional analytics data is collected through cookies only with your consent.
3. Information We May Collect
We may collect your name, email address, phone number, postal address, and any other details you provide voluntarily. We may also collect technical information such as IP address, browser type, device information, and pages visited. We do not collect or store credit card information on our servers.
4. Legal Bases for Processing
We process personal data on the basis of consent, contractual necessity, legitimate interests, or legal obligation, depending on the context of collection.
5. How We Use Your Information
Your information may be used to respond to enquiries, provide products or services, improve website performance, and meet legal or regulatory requirements. Your data will not be sold.
6. How We Store and Protect Your Information
We use secure systems to store and protect personal data and retain it only for as long as necessary for the purposes it was collected or to meet legal requirements.
7. Sharing Your Information
We may share data with trusted third-party providers such as hosting companies or analytics platforms, solely for the purpose of operating and improving this website or fulfilling services. These third parties are required to keep your information secure and use it only as instructed. We do not sell data.
8. Cookies and Tracking
We use optional Google Analytics 4 cookies to analyse traffic only after you accept analytics. Advertising features are not enabled. You can reject optional cookies or withdraw consent through Cookie settings. More details can be found in our Cookie Policy.
9. International Data Transfers
If personal data is transferred outside the UK, appropriate safeguards will be in place, such as Standard Contractual Clauses or other legally approved mechanisms.
10. Your Rights
You have the right to access, correct, delete, or restrict your personal data, object to processing, withdraw consent, and request portability of your data. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
11. Third-Party Links
This website may contain links to other websites. We are not responsible for the content or privacy practices of those sites and encourage users to review their policies.
12. Data Retention
Personal data is kept only for as long as is necessary to fulfil the purposes it was collected for, or to meet legal, accounting, or reporting requirements. When it is no longer required, it will be securely deleted or anonymised.
13. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated Last Updated date. Changes to this notice do not replace consent where consent is required.
14. Contact
If you have any questions or concerns about this Privacy Policy or how your data is handled, please use the contact information below.